Returns and Refund
Flowers Online offers a Fresh Flowers Guarantee with policies on damaged items, freshness, refunds, replacements, and a comprehensive complaints process. Serving London locally.
Our Returns and Refunds Policy
At Flowers Online, we prioritize the satisfaction of our customers. We offer a Fresh Flowers Guarantee to ensure that every bouquet you receive is of the highest quality and freshness. If you experience any issues with your order, our returns and refunds policy is designed to provide you with peace of mind.
Should your flowers arrive damaged, please notify us immediately. We understand how important it is for your arrangements to arrive in perfect condition, and we are committed to resolving any issues promptly. Damaged-on-arrival orders are eligible for a full refund or a replacement, depending on your preference.
Our freshness window ensures that you receive flowers that are vibrant and long-lasting. We guarantee the freshness of our blooms for up to seven days from the delivery date, allowing you ample time to enjoy their beauty. If your flowers do not meet this standard, please contact us to arrange a suitable resolution.
Refund and Replacement Options
We strive to provide the best service possible, and our refund and replacement options reflect this commitment. If you are unsatisfied with your purchase for any reason, you may request a refund or a replacement within 48 hours of receiving your order.
To initiate a refund or replacement, please visit our website and complete the returns form in the Returns section. Our team will process your request swiftly, ensuring that your concerns are addressed without delay.
In cases where a replacement is preferred, we will dispatch a new bouquet at no additional cost, ensuring that you receive the quality and freshness you expect from Flowers Online.
Complaints Process
Your feedback is invaluable to us, and we take all complaints seriously. If you have any concerns or issues with your order, our dedicated customer service team is here to help.
To file a complaint, please provide detailed information about the issue, including your order number and a description of the problem. This will enable us to investigate and resolve the matter efficiently.
We are committed to improving our services based on your feedback and ensuring that your experience with Flowers Online is nothing short of exceptional.
Trusted Local London Florist
As a trusted local London florist, Flowers Online has been serving households and businesses across the city with beautiful, fresh arrangements. Our dedication to quality and customer satisfaction has earned us a strong reputation in the community.
Whether you're ordering for a special occasion or to brighten up your workspace, you can rely on us to deliver stunning flowers that make a lasting impression.
Thank you for choosing Flowers Online. We look forward to serving you and ensuring that your floral needs are met with excellence.
